How can we help you?

To create a Wirex account, visit our registration page and provide your email address, create a secure password, and verify your email. You'll then need to complete identity verification by uploading a government-issued ID and a selfie. Once verified, you can start using all Wirex features including buying crypto, managing your wallet, and applying for a card.

Verification typically takes 1-3 business days. You'll need to provide a valid government-issued ID (passport, driver's license, or national ID) and a clear selfie. Make sure your ID is not expired and all information is clearly visible. Our automated system will review your documents, and you'll receive an email notification once verification is complete.

You can make your first deposit via bank transfer, credit/debit card, or by transferring cryptocurrency from another wallet. Bank transfers may take 1-3 business days, while card payments are instant. Cryptocurrency transfers depend on network confirmation times. Minimum deposit amounts vary by payment method - check your account dashboard for specific limits.

Enable 2FA in your account settings under Security. You can use an authenticator app (Google Authenticator, Authy) or SMS. Authenticator apps are more secure. Once enabled, you'll need to enter a 6-digit code from your authenticator app every time you log in or perform sensitive actions like withdrawals.

Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link via email. Click the link and create a new strong password (at least 8 characters with uppercase, lowercase, numbers, and special characters). If you don't receive the email, check your spam folder or contact support.

If you've lost access to your account, contact our support team with your registered email address and any verification documents you have. We'll verify your identity and help you regain access. The process typically takes 24-48 hours. Make sure to have your account details and identification ready to speed up the process.

Navigate to the "Buy" section in your wallet, select the cryptocurrency you want to purchase, enter the amount, and choose your payment method (card or bank transfer). Card purchases are instant, while bank transfers may take 1-3 business days. You'll see the current exchange rate and fees before confirming. Minimum purchase amounts vary by cryptocurrency.

Go to the "Sell" section, select the cryptocurrency you want to sell, enter the amount, and choose where to send the funds (your bank account or Wirex balance). The sale is processed at the current market rate. Funds typically arrive in your bank account within 1-3 business days. Selling fees are displayed before you confirm the transaction.

To send crypto, go to "Send" and enter the recipient's wallet address. Double-check the address as transactions cannot be reversed. Network fees apply and vary by cryptocurrency and network congestion. To receive crypto, share your wallet address or QR code from the "Receive" section. Always verify you're using the correct network (e.g., ERC-20 for Ethereum).

Try these steps: 1) Refresh the page or close and reopen your browser, 2) Clear your browser cache and cookies, 3) Try a different browser (Chrome, Firefox, Safari, Edge), 4) Check your internet connection, 5) Disable browser extensions that might interfere, 6) Try using incognito/private browsing mode. If issues persist, check our system status page or contact support.

Crypto transactions depend on network congestion - Bitcoin and Ethereum can take longer during peak times. Bank transfers typically take 1-3 business days. If a transaction is pending for more than 24 hours (crypto) or 3 business days (bank), check the transaction status in your account. If it's still pending, contact support with the transaction ID.

If you can't log in: 1) Verify you're using the correct email and password (check for typos), 2) Use the "Forgot Password" link if needed, 3) Clear your browser cache and cookies, 4) Try a different browser or incognito mode, 5) Disable browser extensions that might interfere. If 2FA is enabled, make sure your authenticator is synced correctly.