Terms of Service

Last updated: November 30, 2025

Please read these terms carefully before using our services.

1. Acceptance of Terms

By accessing or using Wirex Digital Services S.r.l. ("Wirex", "we", "us", or "our") services, including our website, mobile application, wallet services, and crypto-backed loan services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Services.

These Terms constitute a legally binding agreement between you and Wirex. We may update these Terms from time to time, and your continued use of the Services after such changes constitutes acceptance of the updated Terms.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old (or the age of majority in your jurisdiction)
  • Have the legal capacity to enter into binding contracts
  • Reside in a jurisdiction where our Services are legally available
  • Not be prohibited from using our Services under applicable laws or regulations
  • Provide accurate, current, and complete information during registration

We reserve the right to refuse service, suspend, or terminate accounts that violate these eligibility requirements.

3. Account Registration and Security

To access certain Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access or security breach

You are solely responsible for maintaining the confidentiality of your account credentials. Wirex is not liable for any loss or damage arising from unauthorized use of your account.

4. Digital Wallet Services

Our digital wallet services allow you to store, send, receive, and manage certain cryptocurrencies and digital assets. By using our wallet services, you acknowledge and agree that:

  • Cryptocurrency transactions are irreversible once confirmed on the blockchain
  • You are responsible for verifying transaction details before confirming
  • We do not control blockchain networks and are not responsible for network delays or failures
  • Cryptocurrency values are highly volatile and may result in financial loss
  • You must comply with all applicable laws and regulations regarding cryptocurrency transactions

5. Crypto-Backed Loans

Our crypto-backed loan services allow you to borrow funds using your cryptocurrency as collateral. Important terms include:

  • Collateral Requirements: You must maintain sufficient collateral value as specified in your loan agreement
  • Liquidation Risk: If collateral value falls below required thresholds, we may liquidate collateral to protect the loan
  • Interest Rates: Interest rates are subject to change and will be disclosed in your loan agreement
  • Repayment: You are responsible for timely repayment of principal and interest
  • Default: Failure to meet repayment obligations may result in liquidation of collateral

Loan terms, including interest rates, loan-to-value ratios, and repayment schedules, are subject to our approval and may vary based on market conditions and your collateral.

6. Fees and Charges

We may charge fees for various Services, including but not limited to:

  • Transaction fees for cryptocurrency transfers
  • Loan origination and servicing fees
  • Account maintenance fees
  • Currency conversion fees
  • Network fees (gas fees) for blockchain transactions

All fees will be disclosed to you before you complete a transaction. Fees are subject to change, and we will provide notice of material fee changes as required by law.

7. Prohibited Activities

You agree not to use our Services for any illegal or unauthorized purpose. Prohibited activities include:

  • Money laundering, terrorist financing, or other financial crimes
  • Fraud, theft, or other illegal activities
  • Violating any applicable laws or regulations
  • Interfering with or disrupting our Services or networks
  • Attempting to gain unauthorized access to our systems
  • Using our Services to facilitate illegal transactions
  • Providing false or misleading information

Violation of these prohibitions may result in immediate account suspension or termination and legal action.

8. Risk Disclosures

IMPORTANT RISK WARNINGS: Cryptocurrency and digital asset services involve significant risks. You acknowledge and agree that:

  • Volatility Risk: Cryptocurrency values are highly volatile and may result in substantial losses
  • Regulatory Risk: Cryptocurrency regulations are evolving and may affect our Services
  • Technology Risk: Blockchain technology and smart contracts may have vulnerabilities
  • Liquidation Risk: Crypto-backed loans may be liquidated if collateral value declines
  • No Deposit Insurance: Digital assets are not protected by deposit insurance schemes
  • Irreversible Transactions: Cryptocurrency transactions cannot be reversed

You should only invest or borrow amounts you can afford to lose. Cryptocurrency investments are not suitable for all investors.

9. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, and software, are owned by Wirex or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our Services without our express written permission.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WIREX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICES.

Our total liability for any claims arising from or related to our Services shall not exceed the amount of fees you paid to us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Wirex, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our Services, violation of these Terms, or infringement of any rights of another party.

12. Termination

We may suspend or terminate your account and access to our Services at any time, with or without cause or notice, for any reason including but not limited to:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Failure to pay fees or loan obligations
  • Regulatory or legal requirements
  • Extended account inactivity

Upon termination, you remain responsible for all outstanding obligations, including loan repayments. We may liquidate collateral to satisfy outstanding loan obligations.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of the Italian Arbitration Association, or through the competent courts of Italy, at our discretion.

14. Regulatory Compliance

Wirex Digital Services S.r.l. is registered as a VASP (Virtual Asset Service Provider) in Italy in the special section of the OAM Register with Number PSV142.

We comply with applicable anti-money laundering (AML) and know-your-customer (KYC) regulations. You agree to cooperate with our compliance procedures and provide requested documentation.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to you via email or through our Services. Your continued use of our Services after such changes constitutes acceptance of the modified Terms.

16. Contact Information

If you have questions about these Terms, please contact us:

Wirex Digital Services S.r.l.
Email: legal@wirexapp.com
Website: Help Hub

Disclaimer: Crypto-assets are highly risky and speculative instruments and are not suitable for most consumers as an investment or a means of payment or exchange. The possibility of profit is not guaranteed in any way, also due to market volatility. Crypto assets are not subject to the guarantees provided for traditional deposits by Directive 2014/49/EU.